PromoteIT Refund Policy & Terms
PromoteIT — Meta Ads Services (a product of Astrosia Technologies LLP)
1. Introduction
This Refund Policy forms part of the Terms & Conditions governing the supply of Meta-based advertising services by PromoteIT ("we", "us", or "PromoteIT"), a business operated by Astrosia Technologies LLP. By purchasing PromoteIT's Meta-based ads services and/or subscribing to any plan flagged as eligible for refunds, the customer ("you" or "Customer") agrees to be bound by this Refund Policy and the associated Terms & Conditions.
2. Definitions
- Meta-based ads services: Paid advertising services delivered by PromoteIT on Meta platforms (Facebook, Instagram, Threads, and other Meta-owned properties).
- Eligible Campaign Period: Continuous campaign duration for which the Minimum Spend requirement is verified (minimum 30 days).
- Minimum Spend: The daily ad budget threshold paid by the Customer during the Eligible Campaign Period.
- Eligible Refund: The maximum refund percentage of PromoteIT service fees the Customer may claim subject to meeting the stated conditions in Section 4.
3. Scope & Applicability
This Refund Policy applies only to PromoteIT's Meta-based lead generation ads services and does not apply to sales-oriented campaigns, e-commerce conversions, or revenue-based campaigns.
- This Policy is designed for lead generation campaigns such as those for clinics, consultants, and professional services, specifically applicable to doctors or advertisements for individual doctors promoted by clinics.
- The minimum spends indicated in this Policy represent the lowest thresholds for eligibility, and actual daily spends shall comply with Meta’s industry-wise minimum ad budget guidelines and approval standards.
- PromoteIT reserves the right to recommend or enforce higher daily budgets depending on the nature of the industry, competition, or Meta’s platform requirements.
4. Refund Eligibility & Thresholds
The previous tiered lead generation refund policy has been withdrawn. Refund eligibility is now strictly determined by maintaining a minimum daily ad spend over a continuous 30-day campaign period, alongside strict compliance with the Policy's conduct and procedural requirements.
| Minimum Daily Ad Spend | Continuous Period | Maximum Eligible Refund |
|---|
| 100 USD (or equivalent local currency) | 30 days | 100% of PromoteIT Service Fees (excluding GST/Taxes) |
4.1 Calculation
The eligible refund applies strictly to the Service Fees paid to PromoteIT. It expressly excludes the actual ad spend paid to the Meta platform, any third-party tool costs, and applicable taxes (e.g., GST). Ad spend is utilized directly on the advertising platform and is non-refundable under any circumstance.
5. Conditions that Void Refund Eligibility
Refunds will be void and not payable if any of the following conditions apply at any time during the Eligible Campaign Period:
- You expressly instruct or insist that PromoteIT materially change our standard ad strategy, delivery, bidding, optimization methods, or reporting methodology ("Service Interference").
- You provide detailed custom creative scripts, bespoke ad copy templates, precise bid-level instructions, or custom targeting instructions which require PromoteIT to deviate from its proprietary or standard ad processes ("Custom Instruction").
- You request or require PromoteIT to use third-party tools, third-party ad accounts, or manual interventions that materially alter PromoteIT's standard operating procedures.
- Failure to provide required access, ad account permissions, or necessary assets within the timelines specified in the onboarding documents.
- Violation of Meta's advertising policies or applicable law caused by Customer-supplied content or instructions.
- Dropping the daily ad budget below the 100 USD (or equivalent currency) minimum threshold at any point during the 30-day period.
Note: Where Customer directs or demands specific ad structure, creative, or targeting that PromoteIT implements at the Customer's request, the campaign will be treated as "custom instructed" and will not be eligible for any refund under this Policy.
6. Exclusions & Non-Applicability
- This Policy does not apply to campaigns that do not meet the 100 USD/day minimum ad spend requirement.
- This Policy does not apply to campaigns paused, suspended, or terminated by the Customer before the 30-day continuous period is completed.
7. Contact & Support
For refunds, questions, or disputes regarding this Policy, contact:
PromoteIT — Astrosia Technologies LLP
Tech37, 1st Floor, Plot No. 2A, Electronic City 2nd Phase, Sy-No 37, Bangalore-560100, India
Email: support@astrosia.com
Phone (IN): +91-8069645402
Phone (US): +1-415-417-1659
Last updated: 3 August 2026